Technical Support Engineer - Mandarin and English support (Location: Shanghai, China)
(Location: Shanghai, China)
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Provide a high level of technical response to the customers
•Ensure that all communication with customers is within the guidelines of the client
•Follow the prescribed problem resolution procedures
•Handle customer’s product usage questions
•Ensure that cases and callbacks are logged in accordance with the Data Quality guidelines
•Reach and maintain the level of technical competence and customer service skills as required for the post
•Ensure that all data is collected accurately
•Ensure that service levels are achieved as communicated by the Account Manager
•Be willing to following the working time assigned by immediate supervisor
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Bachelor degree or above
•Proficiency in English and Mandarin
•IT education background or at least 1 Year related IT experience
•Experience with computer operation; over 12 months experience with MS Word/Excel
•Experience with call center and Notebook/PC will be an advantage
•Solid communications skills, demonstrated customer mindset and service skills
•can accept shift
Internal helpdesk，有计算机背景，流利英语，可以接受overnight shift. [8-10K]
External helpdesk，可以没有计算机背景，流利英语，shift最晚到21：00. [6.5-8K]
